NHTSA complaint #11672452

Owner complaint summary

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The hybrid-electric system, including the high-voltage battery, battery pack control module (BPCM), and associated cooling systems, repeatedly malfunctioned. These failures caused loss of power while driving, electrical odors, and error messages. The vehicle is currently at the dealership for service and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has lost power multiple times while in motion, including on city streets and highways. These unexpected power losses significantly increased the risk of rear-end collisions and limited my ability to safely accelerate or steer in traffic. I have had to take anxiety medication when driving the vehicle due to fear of these events recurring, and I am deeply concerned about the safety of my family, including a newborn passenger. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issues have been confirmed by an authorized Jeep dealership on multiple occasions. Despite several recall campaigns and attempted repairs, the same power loss and electrical system problems have recurred. Service advisors and technicians acknowledged the problems and attempted component replacements and reprogramming, but the malfunctions persist. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected and serviced exclusively by an authorized Jeep/Chrysler dealership (Autonation CDJR in Roseville, CA). There is no indication that FCA/Stellantis corporate has physically inspected the vehicle beyond dealership reports. It has not been inspected by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes. Warning lights and messages su