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NHTSA complaint #11673597

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 06/12/2025
Filed: 07/15/2025

Owner complaint summary

The transmission system failed, causing jerking during acceleration. The original transmission was replaced by the dealer, so it may be available for inspection if retained by the dealer or returned to Ford/Lincoln. Jerking during acceleration can create safety risks including: unpredictable vehicle behavior during merging or passing, potential loss of control in traffic situations, and compromised ability to maintain consistent speed or smoothly accelerate away from hazards. Yes - the dealer confirmed the problem and determined the transmission required replacement, indicating they reproduced and verified the issue. Ted Britt Ford Lincoln, Chantilly, VA inspected the vehicle. No dashboard lights.

This is an owner complaint filed with NHTSA (ODI #11673597). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11673597)Back to reports

Official record ID (ODI): 11673597. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.