Verified government source

NHTSA complaint #11673661

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 CHRYSLER PACIFICA

Manufacturer

Chrysler (FCA US, LLC)

Components

UNKNOWN OR OTHER

Dates

Incident: 07/06/2025
Filed: 07/15/2025

Owner complaint summary

We were driving on the interstate at 70mph and suddenly the dash displayed a "Stop Safely Vehicle Will Shut Off Soon" and slowed the vehicle suddenly. The check engine light also lit up. There were no indications prior to this that anything was wrong. Dramatic slowing like this is dangerous at highway speeds. We were in the left middle lane and couldn't get to the right because of oncoming traffic, so we went to the far left lane and pulled on a narrow shoulder the left, with four lanes of traffic to our right. It was not a safe situation, and I felt in immediate danger of being hit by oncoming traffic. We tried shutting the vehicle off and powering it back up but the message was still there and the car would only proceed slowly. Feeling like we were in immediate danger, we drove it on the shoulder with hazards on to get it to the next exit so we could pull off. It would not let us get enough speed to safely exit the interstate. We had to cross 4 lanes of 70+mph traffic at a slow pace with the hazards on. Once off the highway, we pulled into the nearest parking lot and tried to find answers. It was Sunday so dealers were closed. After about a half hour the car re-started without the warning on the display. We drove it home on back roads rather than the interstate and took it to a Chrysler dealership the next day, July 7, where they couldn't identify anything wrong with it, and there were no active check engine codes. Reddit and message boards are full of similar situations for Chrysler Pacificas and advised reporting the issue here. I resumed driving it after the dealer and it happened again yesterday (July 14). This time I was close to my home so I drove the vehicle directly there. I'm not using it now and I'm trying to get it in to the dealer again. I checked it this morning before I left for work. It did not have the stop warning but it did have a check engine light on. I don't feel safe driving my children in this vehicle.

This is an owner complaint filed with NHTSA (ODI #11673661). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11673661. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.