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NHTSA complaint #11674985

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

POWER TRAIN

Dates

Incident: 06/30/2025
Filed: 07/21/2025

Owner complaint summary

The contact owns a 2020 Mazda CX-5. The contact stated that the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified by the dealer about the failure, and the manufacturer agreed to partially cover the cost of the repair. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 52,000.

This is an owner complaint filed with NHTSA (ODI #11674985). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11674985)Back to reports

Official record ID (ODI): 11674985. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.