NHTSA complaint #11675249

Owner complaint summary

The battery was drained on several occasions starting just shy of a year of owning the vehicle, after recharging it would be fine and showed no signs that it needed replacing, until it was finally completely drained and wouldn’t start without being jumped in June 2025. The USM Configuration for the EEM recall was completed at this time along with a battery replacement. However, research suggests that issue could lead to draining of the battery, which the dealer denies was a possibility. These issues combined lead to all warning lights/lamps being produced on the display panel intermittently with a different message as to what the problem was each time. Turns out the only issue was the battery, according to the dealer. There have been several other issues I believe may be electrical related but unsure and when the taken to the dealership to have inspected was told the system just needed to be updated, however it has never fixed these issues, such as rearview backup camera screen black and not working intermittently and sometimes staying on while driving at higher speeds, screen in middle dash not responding to touch or buttons at random, doors automatically and unintentionally unlocked, doors not opening from the inside or outside on rare occasion, system in dash completely shutting down as if the vehicle was turned off and flashing before coming back up, vehicle not starting here and there while inside the vehicle or with key fob or app for remote start. All the random issues have been ongoing since the purchase of the vehicle, but told due to the dealer unable to recreate each problem, they are unable to actually identify what it is.