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NHTSA complaint #11676812

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

POWER TRAIN

Dates

Incident: 07/24/2025
Filed: 07/28/2025

Owner complaint summary

Had transmission problems before this final issue. With that said the dealership ended up replacing the transmission as it was under warranty. Not even 2000 miles later we are coming back from vacation and I lost total power of the vehicle but since I was going around 70 mph we made it to the shoulder of the highway. Once there the vehicle was already smoking so we all got out of the vehicle and that’s when I saw the fire, and not even 3 minutes later it was totally in gulfed in flames.

Fire reported
This is an owner complaint filed with NHTSA (ODI #11676812). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11676812)Back to reports

Official record ID (ODI): 11676812. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.