NHTSA complaint #11677069

Owner complaint summary

Engine is consuming 3+ quarts per 1000 miles. There is no low oil warning light or notification, just a low oil pressure light which could be caused by many things that would not cause a vehicle fire like low oil would. Hyundai was contacted and we were told that all we need to do was get our oil changed with them, come back in 1000 miles to check the level, if it was consuming greater than 1 quart per thousand miles we would be scheduled for a combustion chamber cleaning (service tech said this would do nothing to solve the issue), drive 1000 more miles and check level again, and if it was greater than 1 quart per thousand we would be scheduled for a new engine. They were informed that we were the second owner and we were told that shouldn’t be an issue. After completing the oil change and going in after 1000 miles we were told that the engine consumed approximately 3 quarts of oil. That information was apparently submitted to Hyundai and they said we were not approved for the combustion cleaning because we were the second owner. The safety of the vehicle was not taken into account at all and Hyundai did not show any concern of vechile fires even though low oil is a contributing factor to many scenarios that can cause injury or death.