afterwarranty
/
InsightsSubmit report

Verified government source

NHTSA complaint #11677154

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

UNKNOWN OR OTHER

Dates

Incident: 09/01/2021
Filed: 07/30/2025

Owner complaint summary

Mazda has a known issue with their infotainment system and ghost touch. There was a recent lawsuit but ghost touch is not covered under the class action lawsuit. The screen will call people, change setting, and just click a bunch of things. This is extremely distracting when driving if I’m constantly having to fight to stay on my navigation screen and make sure it is not calling people. It’s a very well known issue that Mazda will not fix it and quotes around $500-700 to fix with a part that will eventually have the same issue. I have tried pleasing with Mazda and basically been told too bad. I just want my screen to work and not have to fight it constantly

This is an owner complaint filed with NHTSA (ODI #11677154). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11677154)Back to reports

Official record ID (ODI): 11677154. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.