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NHTSA complaint #11680328

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

SEAT BELTS

Dates

Incident: 06/13/2025
Filed: 08/13/2025

Owner complaint summary

The SmartFloor rear passenger (driver side and passenger side) bucket seat seatbelt retractors do not release to allow a passenger to buckle the seat belt. Both driver side and passenger side retractors fail in the same manner. Passengers are not able to buckle themselves in. Will report to Freedom Motors who use SmartFloor vehicle seats in their products.

This is an owner complaint filed with NHTSA (ODI #11680328). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11680328)Back to reports

Official record ID (ODI): 11680328. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.