NHTSA complaint #11680495

Owner complaint summary

While driving my 2019 Toyota Corolla Hatchback XSE, I lost almost all power to my accelerator and a check engine light appeared on my dash. I came to a stop and stalled the vehicle, once it stalled I turned the engine back on and shifted into reverse a felt and heard a loud clunk noise coming from right under my car and its not only shifting into reverse is the loud noise active but its also shifting into drive from reverse. I scanned my vehicle with a aftermarket scan tool and got 2 exact same codes for "Torque Converter Clutch Pressure Control Solenoid Control Circuit Performance/Stuck Off" and then two more codes for "Torque Converter Clutch Pressure Control Solenoid Control Actuator Stuck On". My torque converter in my CTV transmission failed. I was not at a risk of putting other people or myself in danger but if would have if i was moving faster at the time this happened. I have done my research on the recalls that are active on this vehicle and on the Toyota OEM TIS website there is only 1 recall that was taken care of in 2021 for the fuel pump and then there is a Warranty Enhancement Program for the Flow Shut-off Valve Coolant Leak. I did not find anything on that Toyota TIS website about the CVT recall but when i search my year, make and model on the web, I see that there is a recall for about 3,400 vehicles in the USA and nearly 1,000 in Canada that have a active recall for the CTV. I also saw the recall consequence and it matches up with what happened with my Corolla. I have attempted to contact 5 difference Toyota dealerships in my state to have them help me figure out the issue I am having with my vehicle not being listed in the recall but my CTV just failed. No one has reached back out in the past two days and I am continuing to call almost 3 times a day. I would like some clarity on how I should go about handling this issue.