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NHTSA complaint #11680717

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC 300

Manufacturer

Mercedes-Benz USA, LLC

Components

POWER TRAIN

Dates

Incident: 08/14/2024
Filed: 08/14/2025

Owner complaint summary

The contact owns a 2019 Mercedes-Benz GLC300. The contact stated that while stopped at a stoplight on a hill, the vehicle rolled backwards. The contact stated that the brake pedal was depressed to stop the vehicle from rolling backwards, preventing the vehicle from hitting the vehicle behind. The contact stated that the failure had occurred several times. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that rolling backwards was normal. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,500.

This is an owner complaint filed with NHTSA (ODI #11680717). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11680717)Back to reports

Official record ID (ODI): 11680717. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.