Verified government source

NHTSA complaint #11680892

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

FUEL/PROPULSION SYSTEM

Dates

Incident: 08/14/2025
Filed: 08/15/2025

Owner complaint summary

While exiting I95 in Jacksonville, FL onto I10, the vehicle stumbled and lost power. Felt like it was running out of fuel. This happened at 500PM on Thursday, 14 August 2025. Thankfully, I am good driver and alert and made a two lane change onto a shoulder. The vehicle barely made it off the road with cars having to scramble to avoid us as we slowed. The vehicle would crank but not start. Upon investigating simple things, I discovered that fuse 70, the fuel pump motor had blown. I replaced with another fuse but the vehicle would still only crank but not start. We even added fuel to ensure it was not a pickup issue. My wife and I were towed home (we rode in the two truck) after a few hours on side of the road. It appears this fuel pump issue is fairly common. I am out of warranty and will pay for a repair myself. However, this could have been a very serious situation had I not been alert and had the room to maneuver across the lanes. No warning lights or any such thing is present on the dash. Also the car was NOT out of fuel.

This is an owner complaint filed with NHTSA (ODI #11680892). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11680892. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.