NHTSA complaint #11681077

Owner complaint summary

A recent Electric Power Steering (EPS) failure on my 2021 Honda Civic that resulted in a repair of the entire steering rack. I took my vehicle to Vandedrgriff dealership for routine maintenance, including tire replacement, alignment, oil change, and a multi-point inspection. The car passed all checks and was deemed safe to drive. However, immediately after leaving, the steering became sticky and difficult to control on the freeway — a serious safety risk. Upon returning the next day, I was informed of an internal EPS failure, with a repair estimate exceeding $4,584.30. I later discovered this failure involves a part number tied to a known Honda recall. Although my VIN is not currently part of the recall, the symptoms and overall failed part match exactly. The failure occurred immediately after authorized dealership service without warning. The EPS unit is associated with a known defect. The failure occurred just outside the 3-year warranty and before its time. An EPS is guranteed good over 100,00 miles. The issue created a dangerous situation on the road. Honda America Corporate has inspected the vehicle and refused to cover the repair because I am right outside of my warranty. I am a loyal Honda customer and trust in Honda's commitment for safety and customer satisfaction.