NHTSA complaint #11681319

Owner complaint summary

The recall involves the virtual cockpit instrument cluster. Audi requires the use of the vehicle’s USB port to complete the update. However, my USB system is not functioning properly. •The Issue: Audi has refused to perform the recall because of the inoperable USB. They have stated that without the USB, they cannot install the update. They are not offering any alternative method or solution to ensure that this recall is completed. •Why This is a Concern: A recall is issued because of a safety-related defect. The manufacturer is obligated under federal law to remedy the defect at no cost to the owner. By refusing to provide a solution beyond requiring a functioning USB, Audi is failing its duty to correct a known safety defect. This leaves me driving a vehicle with an unresolved recall. •My Position: It is unreasonable and negligent for Audi to deny responsibility simply because the recall requires a USB port that is not functioning. The recall repair should be performed regardless, whether through replacement of the port, use of alternate diagnostic tools, or another approved method. By refusing to act, Audi is leaving my vehicle unrepaired, unsafe, and in violation of recall compliance obligations. Requested Action: I respectfully request that the NHTSA investigate Audi’s handling of this recall and require them to provide an effective remedy at no cost to me, in accordance with federal safety recall requirements.