NHTSA complaint #11681732

Owner complaint summary

Summary Complaint – 2020 Tesla Model 3 (VIN: [XXX] ) I am reporting a defect with the passenger side airbag system in my 2020 Tesla Model 3. Tesla Service identified the passenger airbag sensor as defective and quoted a $1,600 repair cost. This raises concern that the problem is not isolated, but may represent a broader safety defect affecting other Model 3 vehicles of the same year. Why this is a safety issue: - Airbags are federally required safety systems. A defective sensor risks non-deployment, delayed deployment, or incorrect deployment. - Tesla has already recalled 2020 Model 3 vehicles for airbag issues (twisted side curtain airbags – NHTSA Campaign ID 21V834000). - In 2024, a Model 3 recall was issued for a defective driver airbag module. - Other automakers (GM, Hyundai/Kia, Takata) have recalled vehicles for similar airbag sensor/module failures. Requested Action: I respectfully request that NHTSA: 1. Open a defect investigation into passenger side airbag sensor/module failures in the 2020 Tesla Model 3. 2. Require Tesla to issue a recall and provide free repairs if systemic defects are confirmed. 3. Ensure reimbursement for owners who have already paid out-of-pocket. Airbag integrity is essential. I urge NHTSA to investigate and protect the safety of Tesla Model 3 owners and passengers. Complainant Information: [XXX] [XXX] Phone: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)