NHTSA complaint #11682374

Owner complaint summary

The contact owned a 2019 Mercedes-Benz GLC 300. The contact stated that while driving at 15 MPH up and down the street on the fourth trip, the vehicle pulled to the left and suddenly accelerated, traveled over the curb, went through a sign on a pole, vegetation, and crashed into a concrete planter box. There were no warning lights illuminated. The air bag deployed. The contact sustained bruises on her knees and hands. Medical attention was provided at the hospital. The paramedics, the police department, and the fire department were on the scene. The paramedics checked her out at the scene. There were no reported fires. A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was working with her insurance company to obtain the black box. The vehicle was deemed a total loss by the insurance company. The manufacturer was not contacted. The failure mileage was 48,000.