NHTSA complaint #11682467

Owner complaint summary

I own a 2020 Jaguar E-PACE (VIN: [XXXX]). At around 84,000 miles, the vehicle experienced a complete transmission failure that requires over $20,000 in repairs. This failure occurred despite multiple prior visits to the dealership for coolant-related warnings and repairs. The vehicle is less than 5 years old. I believe this may be a manufacturing defect affecting the powertrain or cooling system. The failure poses serious safety concerns, especially considering the sudden loss of power on the road. I request an investigation into this issue. •VIN: [XXX] •Mileage: ~84,000 •Dealer/City: Jaguar North Miami – 2300 NE 151st St, North Miami, FL 33181 Key history (summary): •Coolant warnings logged five times: [XXX] [XXX] (linked to water-pump leak/repair); [XXX]; [XXX]; [XXX]. •Documented repair: Water-pump replacement on 06/17/2022. *Please escalate this matter*: I cannot justify absorbing a $20,000 repair for what is clearly a manufacturer defect on a five-year-old Jaguar, and I don’t want this issue to end my relationship with the brand. A prompt intervention would go a long way in restoring my trust. Thank you for your time and leadership. I’m available anytime at the number below. Sincerely, [XXX] – Florida, USA [XXX] · [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)