Verified government source

NHTSA complaint #11682887

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BMW X5

Manufacturer

BMW of North America, LLC

Components

VISIBILITY,BACK OVER PREVENTION

Dates

Incident: 08/19/2025
Filed: 08/25/2025

Owner complaint summary

While driving, the information LED screen on the car flickered and went black within a second. Other electric components malfunctioned as well, e.g. radio, air conditioning/heating. Obviously, the cameras and safety systems associated with the screen also did not work. There was no warning that this was going to happen and, without these safety features, I felt that I was at a greater risk. The next day, I took the car to a BMW dealership, and was told that the Head Unit High was malfunctioning due to corrosion. The car has just under 51,000 miles and the unit should have been insulated against any moisture (the car was never flooded). I feel that this is a manufacturing defect that has put me, as the driver when it occurred, at risk.

Official record ID (ODI): 11682887. This page is the human-readable source link used across afterwarranty. The JSON record button above proxies NHTSA's public API so verification works in every browser.