NHTSA complaint #11683464

Owner complaint summary

The contact owned a 2024 Tesla Model 3. The contact stated that while her daughter was driving 65 MPH, and was driving on the exit ramp, the brake pedal was depressed, but the vehicle failed to respond. The contact's daughter stated that the brake pedal felt hard. The contact's daughter used the emergency brake but failed to function as intended. In addition, the steering wheel locked. The contact's daughter, to avoid hitting the vehicle in front, was able to pull over to the side of the road using excessive force on the steering wheel, and hit a tree, where it came to a stop. The driver-side air bags and side curtain air bags deployed. Three of the contact’s daughters were taken to the hospital by ambulance. The contact's daughter suffered three fractures in her left eye, three fingers on her left hand were fractured, and the seat belt left a burn on her neck. The contact's three other daughters were passengers inside the vehicle. The daughter who sat in the front passenger seat suffered hematomas on the abdomen and had bruises on her face, legs, and arms. The daughter who sat behind the driver in the back suffered injuries, scratches on the legs, the glass debris from the window caused cuts on the head, and had bruises on her chest and back. The daughter who sat in the front passenger seat was not seriously injured. A police report was filed. The vehicle was towed to the towing yard. The vehicle was not diagnosed or repaired. The insurance company was notified. The contact filed a claim, and it was denied. The manufacturer was notified of the failure but denied assistance. The failure mileage was 13,816.