NHTSA complaint #11683686

Owner complaint summary

I would like to bring up a serious safety issue with this vehicle (2024 Chrysler Pacifica Select PHEV) WITH 6997 miles on the odometer. As I was driving, at approximately 11:15AM, I received a message on the dashboard that read, “Stop Safely!! Vehicle will shut off in < 2 minutes”. For my own safety as well as other drivers on the road, I tried maneuvering the vehicle to the side of the road, however the vehicle shut off within 15-30 seconds. The vehicle did not move at all. The serious safety concern I have is “What if the vehicle had stopped running on the major highways full of traffic”? Please note, this is also a well-known issue starting from the 2021 Chrysler Pacifica models. Additionally, a similar incident occurred to another similar make model in Sept. 2024 with VIN # [XXX] . It seemed like, when I received the message, the vehicle's computer system interlocks fuel supply and chokes up the brakes to the wheels so the vehicle is completed locked up in one position and it does not do rolling stop to safely pull over to the side of the road. This is very dangerous because if a semi-truck with 80,000 lbs. load is coming behind you, you will NOT be able to move your vehicle to the side. This can potentially kill all the occupants in the vehicle. This vehicle has been towed to the dealer to troubleshoot/resolve the issue. Thank you so much in advance for looking into this issue urgently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)