NHTSA complaint #11684605

Owner complaint summary

Instrument cluster failed. Jeep required me to send them the entire cluster (Vehicle Dash) in order for us to order new part. Submitting the cluster means I do not have access to the manual gages (speed, warning lights, and fuel gage). You also cannot hear your blinker signal or know if your high beams are on or off. You do not know how much gas in your tank and can run out at any given point (I have pictures of police helping as this happen to me; it is dangerous). There is an open file i have with jeep. They are aware of the issue. I told the dealership in Sept of 2024 it was flickering and they said it wasn't doing it when they had it serviced so there was nothing they could do. I took it in to another mechanic in May of 2025 once it was failed completely. Jeep informed my mechanic in May the part would be in. Then they emailed me (once i filed a compliant with their customer service )the part would be in by End of Aug. Now they are saying the End of September (subject to change). I requested a loaner vehicle in order to keep my family safe and they denied my request. The car was bought brand new and cannot be inspected until the dash is replaced. Jeep has old dash and has not provided me with the replacement part (I already paid for). It is dangerous. The reason we are told the part is not available is because many 2020 jeeps are having same issue.