NHTSA complaint #11686662

Owner complaint summary

The contact owns a 2021 Chevrolet Equinox. The contact stated that while the vehicle was parked in the driveway, water accumulated on the front seats floor mats and on the second-row floor mats. Upon inspection, the contact found potential white mold under the seats. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the failure might be related to the water hose to the A/C, or the failure might be related to the moonroof. The vehicle remained at the dealer pending a repair. The contact stated that the vehicle was left in the sun for four days with the windows rolled up, and white mold spread through the vehicle. The contact had not notified the manufacturer of the failure; however, a representative from GM stopped by the dealer to inspect the vehicle. The contact stated that the insurance company had an adjuster inspect the vehicle at the dealer. The vehicle was not yet repaired. The failure mileage was approximately 25,000.