NHTSA complaint #11686762

Owner complaint summary

I leased my Rivian on June 28th. Around July 21st, the vehicle started to drift to the left. On August 19th, my vehicle started to develop bump steer over uneven road surfaces. I brought my vehicle in for service on August 20th. From August 20th to now, my vehicle has had 3 alignments performed, none of them have been maintained spec. Attached are screenshots/pictures of the alignments. Between the first and second alignment the vehicle was driven about ~50 miles. Between the second and third it was driven about another 50 miles. I do not have exact mileage as Rivian has not released service records to me. My vehicle does not track straight on any surface. In addition, because of the regenerative breaking of the Rivian, when you stop the vehicle it pulls significantly to the right, approximately a half lane for every 75 feet. My concern is that the vehicle cannot maintain an alignment over the course of ~110 miles, does not track straight, exhibits bump steer, and Rivian has no available solve to this behavior.