NHTSA complaint #11687065

Owner complaint summary

The vehicle is a 2024 Honda CR-V EX-L with approximately 13,000 miles, purchased at Gillman Honda in Houston, TX on May 29, 2024. The issue involves the Collision Mitigation Braking System (CMBS) activating without any obstacle present. The first incident occurred in February 2025 at around 11,000 miles while driving on a feeder road at ~25 mph. The vehicle suddenly braked to a complete stop even though the road was clear. There were cars behind me, and although they stopped in time, it created a serious risk of rear-end collision. Had I been traveling at a higher speed and the car braked completely, this could have caused the vehicle to flip or lose control. The second incident occurred on September 4, 2025 at ~13,000 miles while driving on a busy street at approximately 40 mph. The vehicle suddenly braked very hard for no reason, but did not fully stop — instead, it resumed immediately. It felt as if the car “took a screenshot,” braking sharply then continuing. This was especially dangerous since I was traveling at a higher speed, and vehicles behind me could have easily collided with mine. Both incidents put my safety and the safety of other drivers at risk. The vehicle was brought to Gillman Honda on September 16, 2025. The dealer acknowledged the safety concern and kept the car for inspection. On September 19, 2025, the service representative confirmed they had contacted Honda corporate and opened a case because of the seriousness of the issue. The car is still being held at the dealership pending corporate guidance. No warning lights, error messages, or prior alerts appeared before either incident. This appears consistent with a known problem that has been reported by many Honda owners in recent years involving unintended braking by the CMBS system. The defect makes the vehicle unsafe to operate, and at this point we no longer feel safe driving it.