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NHTSA complaint #11689633

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

Dates

Incident: 09/20/2025
Filed: 09/25/2025

Owner complaint summary

The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken to the local dealer, who was unable to determine the cause of the failure and was unable to confirm that the failure had occurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 32,000.

This is an owner complaint filed with NHTSA (ODI #11689633). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11689633)Back to reports

Official record ID (ODI): 11689633. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.