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NHTSA complaint #11690090

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

Dates

Incident: 09/26/2025
Filed: 09/27/2025

Owner complaint summary

I came to a stop in the left turn lane at an intersection with a red light with the car in drive and my foot engaged on the brake to wait for the light to turn green. The car suddenly and completely died and all power was shut down. I was not able to engage the hazards. It was dark outside and I was afraid cars behind me would hit me. It was an incredibly dangerous situation with no warning. I exited the vehicle and got to the side of the road. The police arrived and were able to push the car to the side of the road as well. I opened the hood and checked the negative battery terminal and upon pulling the lever, the power came back on. We have an appointment at a GM dealership on Monday to fix the issue to ensure we are not put at risk again.

This is an owner complaint filed with NHTSA (ODI #11690090). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11690090)Back to reports

Official record ID (ODI): 11690090. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.