NHTSA complaint #11690793

Owner complaint summary

I own a 2021 Honda CR-V with approximately 47,011 miles. I’ve noticed that when I hold the steering wheel perfectly straight, the vehicle pulls slightly to the right. This happens on flat, level roads and is most noticeable at speeds over 45 mph, especially on highways. At higher speeds, the drifting becomes more pronounced, and the car feels unstable. It seems like the vehicle is fighting against my steering input, which raises a serious safety concern, especially during long highway drives or in emergency situations. I took the vehicle to an authorized Honda dealership, and they diagnosed a failing steering rack, which they say needs to be replaced. The repair estimate is $4,478. This seems unreasonable for a vehicle with under 50,000 miles and no accident history or modifications. The steering rack is a critical safety component, and its failure at this mileage suggests a potential defect. I am filing this complaint to report the issue and urge NHTSA to investigate whether this is an isolated case or part of a wider problem. If others are experiencing the same failure, I believe a safety recall may be warranted. I also request that Honda be required to assist affected customers.