NHTSA complaint #11690891

Owner complaint summary

Transmission failed on a major parkway. A loud noise was heard and engine over-revved. Car started to vibrate and no forward gears worked. I had to drift across two lanes of a coming high speed traffic with no drive power. I eventually got to the side of the road. I put my hazards in as soon as it happened. The vehicle was towed to the location from which it was purchased new in 2020, and serviced at all intervals. The dealership has changed ownership and is now Ourisman Toyota of Richmond. They ran a diagnostic and confirmed that the transmission has failed. There were no warning lamps, however the day prior I noticed the transmission shifting seemed off. I made an appointment to take the car in for checking at the earliest available date. However the failure occurred two days before this date.the car’s mileage is just under 85k. We purchased a 6yr 75k VSP warranty however it has expired by mileage. Car is still financed by Toyota financing. Problem has been reported to Toyota Brand engagement center and has been escalated. We have not received a resolution yet and the case is still in queue after 3 business days: