NHTSA complaint #11690970

Owner complaint summary

The contact owns a 2019 Kia Sportage. The contact stated that while the vehicle was in for maintenance, the contact was informed that there was no oil in the engine. The contact stated that the oil warning light had only illuminated once. The vehicle was taken to the dealer, where the first oil consumption test was performed. The dealer added oil to the vehicle. The contact checked the oil level every two weeks and noticed that the engine was consuming an excessive amount of engine oil. The contact was adding several quarts of oil every two weeks. The vehicle had several oil consumption tests performed by the dealer. The contact was informed that less than a quart of oil was lost. However, while the vehicle was at the dealer, all the oil had leaked out of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but did not offer any assistance. However, a claim was filed. The failure mileage was approximately 70,000.