NHTSA complaint #11691374

Owner complaint summary

I was driving about 35-40mpg when the right rear toe link snapped due to inproper torquing. I believe the bolt had backed out then snapped. When I contacted rivian they initially blamed me for it before even in before inspecting the vehicle. Once they inspected it they stated it would be covered under warranty. There was no paint on the bolt to show proper torque had been applied. Which is a standard process for rivian. I had asked them to please check the left rear toe link as well and make sure it’s all torque properly or even replace the link since they are one time use parts. They did not check it they did not paint mark any of the left side. They did paint mark the right side. The result of this link snapping out my family in great danger by sliding across the road and almost going into the mountain side. We were on the freeway while this happened I would not be writing the report. I beg you to please look into this matter. I no longer feel safe putting my family into the vehicle as I am scared something else was not put on correctly. They also stated in the service report that the halfshafts were not seated properly which could have caused a catastrophic accident. Thank you