NHTSA complaint #11692332

Owner complaint summary

See attached document for complaint. I am writing to you with deep concern to report a serious matter regarding the safety of a vehicle I recently purchased and to respectfully request your intervention in a case that endangers not only my safety as a consumer but also that of the passengers transported in this automobile. On XXXX X, XXXX, I purchased a 2023 Chrysler Pacifica Wagon 40 Touring L 3.GL VG, VIN number [XXX] , through Napleton Chrysler Jeep Dodge Ram, located at 1460 E Osceola Pkwy, Kissimmee, FL 34744. The vehicle was financed by XXXXXXXX XXXXXXX LLC under loan number XXXXXXX-XXXXXXX. Prior to the purchase, the sales representative informed me that the vehicle had a recall. However, I was assured that it was a minor issue of no real consequence and that I could take it to any Chrysler dealership the following day for immediate resolution. Unfortunately, this statement turned out to be entirely false. To my shock, when I went to the dealership to address the recall, I was informed that the issue was related to the rear seat airbags and that no solution is currently available from the manufacturer. Since then, I have visited several Chrysler dealerships seeking assistance, and in every case, I was told that nothing could be done until Chrysler provides an official remedy. As a provisional measure, I requested a replacement or loaner vehicle to ensure the safety of the occupants-particularly those seated in the rear seats-but I was instructed to contact Chrysler's customer service directly. On August 25, 2025, I contacted Chrysler's customer service and spoke with a representative named XXXXX, who documented my case in detail. During that call, I also reported that the vehicle is experiencing additional operational issues, specifically with the engine and steering. On several occasions, the steering has locked up, preventing the wheel from turning and creating an even greater risk of an accident. I firmly believe that this vehicle should never have been sold or delivered in such condition, as it poses serious and unacceptable risks to occupant safety. The absence of functional rear-seat airbags represents a direct and potentially life-threatening hazard in the event of a collision. In my view, this constitutes a violation of the minimum safety standards that any new vehicle sold in the United States must meet. For these reasons, I respectfully request that the NHTSA intervene to investigate this case and assist me in obtaining a clear resolution from either the dealership or the manufacturer. At present, I find myself in a situation of insecurity, frustration, and financial detriment, compounded by the mechanical failures described and the lack of adequate support. I sincerely thank you in advance for your time and attention. I remain available to provide any documentation or additional information you may require to proceed with this formal complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)