NHTSA complaint #11692611

Owner complaint summary

To Whom It May Concern, I am submitting this complaint regarding a serious and costly transmission issue with my 2019 Lincoln Navigator. At approximately 114,000 miles, the vehicle’s transmission failed and required a full rebuild. The total repair cost was around $8,000, which I had to pay out of pocket. When I brought the vehicle to the dealership for diagnosis and repair, the technicians expressed surprise that no recall had been issued, noting that they have seen this same transmission issue in other 2019 Lincoln Navigators. They acknowledged that this appears to be a known and recurring problem among vehicles of this make and model. Before the transmission failed completely, I experienced slipping gears, hesitation, and delayed acceleration, which posed a serious safety risk while driving. These symptoms could have easily caused loss of power or unexpected shifting at highway speeds or during traffic maneuvers, putting myself, my passengers, and others on the road in danger. Sudden power loss or gear malfunction in such situations could lead to an accident or loss of control. The repair process also left me without a vehicle for over three weeks, creating significant inconvenience and hardship. Given the high repair cost, the time without transportation, and the well-documented pattern of similar failures among this model, I believe this issue points to a defect in the transmission’s design or manufacturing. I respectfully request that the NHTSA investigate this matter further to determine whether a recall or manufacturer reimbursement should be issued for affected owners. A recall or refund program would help address the substantial financial burden and potential safety hazards caused by this widespread transmission problem. Thank you for your time and attention to this matter.