NHTSA complaint #11695388

Owner complaint summary

The contact owns a 2019 Nissan Altima. The contact stated that while driving at various speeds, the engine overheated and hot air came out of the vents, entering the cabin of the vehicle. The vehicle was taken to the dealer, who diagnosed that the coolant reservoir needed to be refilled. The dealer refilled the coolant reservoir. The failure persisted, and the vehicle was returned to the dealer, who then diagnosed that the radiator thermostat had failed. The thermostat was replaced; however, the failure reoccurred approximately 3 weeks after the repair. While driving approximately 30 MPH, the engine started to overheat, and the temperature gauge moved to "High". The vehicle stalled while on the side of the road and waited for approximately 30 minutes before being able to restart and drive to the residence. The vehicle was taken to the dealer, who diagnosed that the engine and failed and needed to be replaced. The vehicle was not repaired. The contact found information on NHTSA Campaign Numbers: 19V316000 (Fuel System, Gasoline) and 18V922000 (Fuel System, Gasoline); however, the VIN was not included in the recalls. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.