NHTSA complaint #11696161

Owner complaint summary

Since October of 2024, I've been having recurring leaks coming through the front right passenger's side at the top corner of the windshield, where the seam in the fabric meets. I have had multiple appointments at Nissan dealerships, where I've been told "your drains are clogged," "it's how it was manufactured," "we'll add some sealant," etc. and the problem has progressively gotten worse and worse, spreading to other areas of my roof, staining my interior, and causing mold and mildew issues. I wonder if it's not a sunroof problem, but a roof rack problem. There was a recall on a batch of 2021 Nissan Rogues in 2021 for this issue, but my car's manufacturing date unfortunately did not fall under that recall. Nissan will not check to see if that's the issue since my car is not technically under recall. I've found a huge community of people online who have had the same problems with their Nissan Rogues, and have unfortunately either had to sell their cars back to the dealership, or are living with mold and mildew in their cars because it's a problem that Nissan has not been willing to fix. I'm asking that this problem is looked into further on behalf of myself and other 2021 Nissan Rogue owners whose particular manufacturing dates did not fall under the recall for the leaking roof racks (attached) and are continuing to have water leak into their cars. My whole sunroof, besides the glass, was replaced in June of 2025, and the problem worsened (photos attached). My car is now back in the shop at a different dealership, with the hopes that they can help me.