NHTSA complaint #11696246

Owner complaint summary

I am writing to get a good will repair for my of a 2020 Jeep Wrangler, VIN: [XXX] with approximately 50,000 miles. The estimate for the Jeep/Stellantis repair states after the inspection that my vehicle’s instrument panel cluster (IPC) has a serious internal defect that creates a safety hazard. Wrangler’s instrument panel has gone completely dark, leaving me without access to critical safety information such as speed, warning indicators, and fuel levels. The inspection and dealer diagnosis states that , this failure is due to an internal defect in the IPC, which is identical to the condition described in NHTSA Recall No. 24V-652. Although my VIN is not currently listed under Recall 24V-652, the symptoms and internal defect in my vehicle are the same failure mode as the recalls. Driving without a functioning instrument cluster is unsafe, placing myself and others at risk, and constitutes what is known safety defect with jeep wranglers. Repair or replace the defective instrument panel cluster in my vehicle at no cost, as a goodwill repair or as part of the existing recall. I am asking to be Reimburse me any costs already incurred and related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)