Verified government source

NHTSA complaint #11696535

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 HYUNDAI TUCSON

Manufacturer

Hyundai Motor America

Components

SUSPENSION,WHEELS

Dates

Incident: 10/24/2025
Filed: 10/30/2025

Owner complaint summary

2023 Hyundai Tuscon - Very Low Milage approx 6500 Miles - while in a parking lot, The rear passenger Carrier ARM which holds the Control arm fully cracked causing the Control arm to fall off. This product failure is unprecedented as it was a total part manufacture failure. NO impact or under carriage damage was found, even upon Dealer inspection. I as the driver of the vehicle confirm that No impact, accident occurred, and luckily I was not on a highway when it occurred. This was caused ONLY as a result of Product Failure. My concern is that this may occur on the other wheel(s) as a product failure is often NOT a one- product issue, but usually a batch failure. So I am concerned for my safety and the safety of others on the road with this vehicle and product part. Another concern - this vehicle was manufactured during the covid era, and I am concerned about product failures as parts were difficult to get and may have been sourced without proper testing during this time). Kindly advise me on your findings, and if there is an inspection that can be performed to assure me that the car is safe.

This is an owner complaint filed with NHTSA (ODI #11696535). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11696535. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.