NHTSA complaint #11696618

Owner complaint summary

The vehicle experiences sudden, uncommanded braking on clear roads due to a malfunction in the Audi Pre Sense system. The system falsely detects obstacles and applies the brakes abruptly, creating a safety hazard for occupants and surrounding traffic. The issue was reported to Audi Beverly Hills multiple times beginning July 2023, including through the dealer's online service request system. However, the dealer repeatedly failed to document braking concern on repair orders until insistent during latest visit. In one visit (August 7, 2023), the dealer reduced the Pre Sense sensitivity without creating a repair order or performing diagnostics. At other times, service advisors stated the vehicle was 'operating normally' or refused to record the concern unless it could be duplicated during a short test drive. On August 25, 2025, the dealer finally documented my complaint as 'car would brake randomly' and performed an SVM reconfiguration, but the issue persists. The vehicle is currently used rarely for safety.