NHTSA complaint #11696713

Owner complaint summary

Engine Cylinder Head Failure on CPO Mercedes-Benz GLE 350 Vehicle Information: •Make: Mercedes-Benz •Model: GLE 350 •Year: 2020 •Mileage at time of issue: 90,000 Summary of Complaint: The vehicle experienced a premature cylinder head failure, resulting in significant engine damage and repair costs. There were no prior warning lights or diagnostic codes indicating a problem before the failure occurred. The malfunction caused sudden performance issues, including rough idling, misfiring, and loss of power. Details of the Incident: While operating the vehicle under normal driving conditions, the engine began to run roughly and lost power unexpectedly. Diagnostic testing revealed that the cylinder head had failed, which appears to be a mechanical or manufacturing defect rather than wear and tear. The repair estimate from the dealership was approximately $8,900, which is disproportionately high for a vehicle of this age and mileage. Safety Concerns: This type of failure could lead to sudden engine shutdown or loss of power while driving, posing a safety risk to occupants and other drivers on the road. Manufacturer Case Reference: This issue has also been reported to Mercedes-Benz under case number 18281587. Additional Information: After research, it appears that other Mercedes-Benz GLE owners have reported similar issues related to engine component failures, suggesting this may be a broader quality or manufacturing issue that warrants investigation. Requested Action: Requesting that NHTSA investigate potential defects in the engine or cylinder head assembly for the 2020 Mercedes-Benz GLE 350 and determine whether a recall or service bulletin is appropriate.