NHTSA complaint #11697895

Owner complaint summary

Upon starting the vehicle around 7p on Friday, 10/31/25, the following errors flooded the screen: Hill start assist not available Service advancetrac 4WD Malfunction service required Pre-collision assist not available Rear sense breaking not available Additionally, cruise control could not be turned on and utilized. There was no incident to trigger these. The car had been sitting parked and off for ~2 hours prior to being turned on. No issues or errors prior to this date and time of turning on the vehicle. The warnings detailed describe how our safety was put at risk. All of these safety and basic features no longer functioned and our children’s safety was put at risk due to this electronic issue causing major functionality breaks/discontinuation of functions. Reproduced and confirmed by Capital Mazda of Cary (NC). Quoted to repair at our expense and “remove and throw out the electronic and replace with a manual.” Furthermore we’ve been informed verbally by our service associate that Ford (parent company) is aware of this safety issue. A TSB was located with a summer 2023 date. Lincoln customer service has stated this would’ve been covered under warranted “if it had come up while under warranty.” This dealership is the only place that has reviewed the vehicle and conditions and provided the explanation and information.