Verified government source

NHTSA complaint #11698040

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 JEEP WRANGLER

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

Dates

Incident: 11/01/2025
Filed: 11/06/2025

Owner complaint summary

My local dealer has all the documentation on this jeep. It has been into the dealership many times now the check engine light is on for another problem which I am taking it in again this weekend . When I ask the dealer, I’ve been seeing things on Facebook about these jeeps having issues they just filled me full of a bunch of Bull and says every vehicle has issues. I’ve ran the VIN number and found out that mine is one of them that just catches on fire plus sometimes shakes when it’s driving down the road but that’s been minor considering everything else. One time I was driving up the driveway and it felt like the transmission slipped or something. They said it was something in the four-wheel-drive that went out. This is a new vehicle. It has very low miles on it. I’ve had it going on maybe the fourth year now it’s only got 31,000 miles on it I don’t drive it very far. It’s been in the shop several times for recalls or things that’s happened to it. When I first got it, it left me stranded would not start. I’d only had it a few days. It has been a lemon from start to finish. I am terrified to drive it and I don’t have another vehicle. I paid $55,000 for this jeep just a few years ago. I don’t know what I’m supposed to do. I desperately need help if the manufacturer is refunding people’s monies I want to make sure that I get enough money to buy another vehicle because this one is only a few years old and it’s been in the shop numerous amount of times. The other day it shimmied a little bit on the highway and I thought it was the road and now I’m reading that there’s problems with that also, it’s clearly a lemon. But as I said, I’m scared to death to drive it now. The newest development as I’ve said is now the check engine light is on. It’s only been out of the shop for maybe three weeks since they fixed something in the four-wheel-drive which I’ve never even used. I love the looks of this Jeep, but it’s not dependable so I need help.

This is an owner complaint filed with NHTSA (ODI #11698040). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11698040. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.