NHTSA complaint #11698205

Owner complaint summary

Driving out a town 400 miles away, with a young passenger in my car on [XXX] in rush hour traffic, i started hearing a slight ticking sound then moved into a full blown knock on my drivers side ( I recorded it). within minutes, my oil light came on and my dash notification reading "engine overheating idle" with the knocking really load. I had to cross 3 lanes to traffic quickly to get to the shoulder of the road, which was NOT a safe place. I smelled smoke and cut the the engine off. I popped the hood to see that there was now no coolant (that is all I knew to look for). I immediately called OnStar Roadside assistance. 2 hours later, I was towed to a local hotel room. Car completely dead. not lights, couldn't lock it, nothing. I had to pay a large fee (almost $2k) to have my car towed back to NC from AL not to mention having rent a rental car to get us home. the car is now at a GMC dealership in Monroe NC. of course the Powertrain extended warranty doesn't cover the Battery replacement, belt replacement and water pump replacement so now I'm out of pocket $1300 just to get those install to be able to try and start the engine to further diagnose if my I have complete engine failure AND without transportation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)