NHTSA complaint #11699332

Owner complaint summary

Date of Incident: 11/09/2025 • Location: I-30 near Cumby, TX (towed to Audi Fort Worth). Daughter was stranded on busy highway in middle of nowhere. Texas State Police came to her aid and helped w tow truck which cost 650. Engine catastrophically failed at 50k miles due to metal shavings throughout oil — Audi Fort Worth made the statement and I have picture of metal shavings. Which is the exact defect in **NHTSA Recall 22V753 / Audi TSB 13i5** (connecting rod bearing damage from factory machining debris). **Symptoms match TSB 13i5 Pages 1, 10–11 (“NOT OK” filter examples)**: - March 2025 oil change at 50,032 miles: **no metal** or at August oil change. Neither Audi corporate or Fort Worth care. Claimed we bought used car and didn’t have oil changed at Audi dealer. This statement violates federal law: - **49 U.S.C. § 30120**: Safety recall remedy free of charge to all owners regardless of purchase history or service location. - **TSB 13i5 Page 1**: Covers **ALL 2021–2023 Q5s** (42,689 units) — **no VIN exclusions**. - **NHTSA 22V753**: Risk of engine failure, loss of motive power, potential fire** — undriveable vehicle