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NHTSA complaint #11699383

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

SERVICE BRAKES, HYDRAULIC

Dates

Incident: 11/14/2025
Filed: 11/14/2025

Owner complaint summary

The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part for the recall repair was not available. The dealer was contacted; however, the contact was informed that parts were not available. The manufacturer was contacted, and the contact was informed that the parts were not yet available. In addition, the contact stated that the parts had not been available for a year. The contact had not experienced a failure.

This is an owner complaint filed with NHTSA (ODI #11699383). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11699383)Back to reports

Official record ID (ODI): 11699383. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.