Verified government source

NHTSA complaint #11699398

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2025 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

FUEL/PROPULSION SYSTEM

Dates

Incident: 11/11/2025
Filed: 11/14/2025

Owner complaint summary

My fuel tank was practically emptied by "gas thieves". The fuel filler compartment remains unlocked regardless of whether the vehicle is locked or unlocked. And the filler tube where the gas nozzle is inserted is capless, with just a rubber seal that expands when the nozzle is inserted. In previous models Dodge used to have a button inside the cabin right below the headlights switch to release the fuel filler door, and a safety puller string in the back of the vehicle, should the button fail to release the locked door. Not anymore, and this appears to be a cost saving change/decision in detriment of the consumer. This lack of safety feature is also true for RAM 1500 pick up trucks. Dodge does not offer a locking cap option for the capless fuel filler tube, nor could I find an aftermarket one. A major concern of mine is what would happen should the vehicle roll down or lay on a side? Would the fuel in the tank come gushing out, and possibly cause a fire or even an explosion? Will appreciate your further investigation and response to this issue.

This is an owner complaint filed with NHTSA (ODI #11699398). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11699398. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.