NHTSA complaint #11699887

Owner complaint summary

Since purchasing over a year ago Recurring failure of the rear-view backup camera system, resulting in a black and white image, coupled with dangerous malfunctions of the integrated Rear Cross Traffic Monitor (RCTM) system. Detailed Description of Safety Hazard The backup camera image repeatedly reverts from color to black and white, making it significantly harder to distinguish critical objects like pedestrians, curbs, and other vehicles, especially in low-light conditions. Crucially, this malfunction is directly affecting the vehicle's active safety systems: 1. Failure to Detect Cross Traffic: The Rear Cross Traffic Monitor (RCTM) often fails to warn of approaching vehicles, pedestrians, or objects when backing out of a parking space. This eliminates a vital safety feature and creates a high risk of a back-over collision. 2. False Cross Traffic Warnings & Unintended Braking: The system also frequently provides false warnings for non-existent cross traffic, which can cause the vehicle to momentarily lock the brakes up (Auto-Brake) without driver input. This sudden and unintended stopping during a maneuver is unpredictable, startling, and poses a risk of creating an accident, especially if a vehicle is maneuvering behind me. The system was previously serviced, including camera replacement, but the issue returned within a few weeks. This recurring failure presents a serious and ongoing safety defect that requires immediate repair of the core system components (likely the infotainment unit or wiring harness) to restore both the image and the reliability of the safety sensors.