NHTSA complaint #11700883

Owner complaint summary

My Jeep Wrangler 4xe displayed a ‘Service Charging System’ warning immediately after unplugging from charging. I began to drive and noticed the warning right away. I then parked and attempted to restart the vehicle, but it would not start and became completely inoperable. The vehicle had to be towed. The dealer confirmed this issue is related to the current hybrid safety recall, but Stellantis has stated that no repair is available, and it may not be available until the end of the year or the first quarter of next year. The vehicle is undrivable, and I cannot safely use or move it. Stellantis is only offering reimbursement for a rental, which I cannot access because I cannot afford to pay for a rental vehicle upfront. Reimbursement for what could be an unlimited or months-long period of rental fees is not a reasonable or accessible remedy. This leaves me without any safe or practical transportation option. I have now been without transportation for over 48 hours, and the manufacturer is not providing a reasonable remedy or safe transportation while the recall repair remains unavailable. I am filing this complaint so NHTSA can document the delay, the lack of an accessible remedy, and the manufacturer’s failure to provide a safe, timely solution for an undrivable recall-affected vehicle. The vehicle is undrivable and I cannot safely park or use it. Stellantis is only offering reimbursement for a rental, which I cannot access because I cannot afford to rent a vehicle upfront. I have now been without transportation for over 48 hours, and the manufacturer is not providing a reasonable remedy or safe transportation while the recall repair remains unavailable. I am filing this so NHTSA can document the delay and lack of an accessible remedy for an undrivable recall-affected vehicle.