NHTSA complaint #11701038

Owner complaint summary

The interior door panel on my 2019 Dodge Charger began to separate/warp from the door frame on the Front drivers and Front Passengers door panels. The vehicle had approximately 32000 miles when the issue started. The plastic trim piece is lifting and peeling away from the door next to the window sill, creating a sharp edge and a gap. This separation is causing the door lock mechanism to bind and become difficult to operate. The window operation is also negatively affected, as the glass rubs against the warped panel. I have also had to replace the window motor a little over a year ago and it is again starting to fail. AJ Dohmann now Geaux Dodge in Plaquamian Louisiana replaced this. This defect poses an unreasonable risk to safety because it could impede egress from the vehicle in an emergency due to the malfunctioning door lock. It may also compromise the integrity of the side curtain airbag deployment area. I contacted the manufacturer/dealer on 02/2020, and they indicated this is a known issue but not a safety recall, so they refused to cover the repair under warranty. The issue has reoccurred/worsened and is present on multiple doors. There were no injuries or a crash as a result of this issue. Photos of the defect are attached to this complaint.