NHTSA complaint #11701218

Owner complaint summary

After intermittently experiencing sticking of my steering wheel and creaking/grinding when turning the wheel, in April 2024 my vehicle’s rack & pinion recall was closed at Northside Honda (28,676 miles). In May 2024, I was provided a free oil change at the same dealership. I wasn’t informed of any failed recommendations or provided a copy of the multipoint inspection (29,328 miles). The sticky steering continued to be intermittent and I was unable to replicate it, specifically as cooler weather began. In February 2025, my vehicle’s steering gearbox recall was closed and corrective action was performed at Hill Country Honda due to my sticky steering noticeably occurring at highway speeds, making it difficult to return to center, specifically during a drive home from work that required significant effort to stay in my lane (38,957 miles). In October 2025, I scheduled another inspection, as the sticky steering had noticeably returned once more at highway speeds. It was then diagnosed by Hill Country Honda’s technician to be an internal failure of the gearbox with a recommendation of electric steering gearbox replacement (51,073 miles). After numerous attempts to inform Honda Corporate of my recent finding (fail recommendation “incorrectly assembled steering rack”) which Northside Honda never mentioned to me in 2024, neither Honda Corporate nor the dealership will take accountability. I’ve also noted that no comments were listed in the rack and pinion recall to indicate a concern/complaint, despite my description stated above. The dealership is continuing to state my car was not included in the recall though listed on my oil change visit after the recall was closed and they won’t cover 100% replacement regardless of this being incomplete warranty work from 2024. A new investigation NEEDS to be opened on this steering recall. Honda Corporate’s corrective action has not helped numerous people from what I’ve researched even with the replacement of a steering rack.