NHTSA complaint #11701365

Owner complaint summary

I am writing to request immediate assistance regarding the recall inspection for my 2020 Nissan Altima Platinum. Last week I received a letter notifying me of an open recall and instructing me to have my vehicle inspected. I brought my car to my local Nissan dealership on Saturday. During the inspection, I was told that metal debris was found in the engine and that the vehicle would need a full engine replacement. I was asked to leave the car at the dealership and was told I would receive a loaner vehicle on Monday. After waiting all day today for an update, I was informed that Nissan declined the engine replacement because the debris found did not “qualify” under the recall. I was told the dealership would clear the debris out of the engine and that I could pick up the car tomorrow. I am very concerned about this decision. Metal debris inside an engine—especially during an active recall related to engine failure—raises serious safety and reliability issues. Simply clearing out the debris does not address the root cause or provide confidence that the vehicle is safe to drive. This matter is urgent, as I must drive more than 1,000 miles soon to take my medically complex daughter to a children’s hospital. I need to trust that my vehicle is safe for long-distance travel. I am requesting a prompt review of my case and a second evaluation to determine whether an engine replacement or another appropriate remedy is necessary to ensure my vehicle’s safety.