NHTSA complaint #11701524

Owner complaint summary

Model: 2021 Honda CR-V Hybrid VIN: [XXX] ]] Mileage: [78000 old motor | 25000 replaced motor] Issue Type: Engine Stalling / Rough Idle/ Low Operating Temperature / Warranty Denial Maintenance History: Dealer-maintained per schedule Dealer Name/Location: [American Honda Motor Co., Inc. Attn: Customer Relations / Warranty Department 1919 Torrance Blvd. Torrance, CA 90501] Manufacturer Contacted: Yes – denied assistance despite known issue TSB References (if applicable): TSB 21-013, TSB 22-087 --- Complaint Summary: I am reporting a known issue with my 2021 Honda CR-V Hybrid involving engine sludge accumulation and chronically low operating temperatures, which I believe are tied to a systemic design flaw affecting hybrid models of this generation. Despite proper maintenance at a Honda dealership, I was informed of internal engine sludge. The issue appears linked to the engine not reaching optimal operating temperatures—leading to oil degradation and sludge formation over time. This matches problems detailed in official Honda Technical Service Bulletins (TSB 21-013 and TSB 22-087), yet I was denied warranty support, even under a Goodwill request. Honda regional representatives and mechanics provided no meaningful analysis or assistance and defaulted to denying support without adequately addressing the root cause. This is deeply concerning, particularly since multiple owners nationwide have reported similar problems. I believe this issue poses a long-term reliability and potential safety risk and should be investigated. I seek resolution from Honda, including coverage of necessary repairs and full acknowledgment of the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)